1. What the service does
Distribution means PitchMyStory selects eligible professional media contacts using the purchased package and targeting, then sends the approved press release and its public Newswire URL. It does not mean a media organisation has agreed to read, endorse, cover or publish the release.
2. Targeting and recipient estimates
National, language, regional and topic preferences guide selection; they are not a promise that every named outlet or every contact in a category will receive the message. Recipient estimates are planning ranges calculated from the directory at the time shown. The final eligible count may be lower after relevance review, deduplication, verification, consent or source checks, frequency controls, unsubscribes, suppressions, bounces, complaints, provider limits and editorial safety decisions.
- We may omit a contact where the release is not relevant to that person's stated or apparent professional coverage.
- We do not disclose or sell the private directory to customers.
- A package does not buy access to an individual journalist, a newsroom response or placement in an external outlet.
3. Delivery and engagement signals
Queued or sent means our system handed the message to the email provider. Delivered means the provider reported acceptance by a recipient mail server, not arrival in an inbox or review by a person. Delayed, bounced and complained reflect provider events. Open and click data may be absent, duplicated or generated by privacy protection, security scanning or automated systems and must not be treated as proof of editorial interest.
4. Confirmed external pickups
PitchMyStory records an external pickup only after verifying a public URL on an independent media domain that publishes the release or a related article. Syndicated copies, search snippets, social posts, customer-owned sites and the PitchMyStory Newswire page are identified separately. A pickup may later be edited, moved, paywalled or removed by its owner, which is outside our control.
5. Media contacts, unsubscribe and suppression
Contacts may come from confirmed subscriptions, official newsroom pages or mastheads, public professional sources, referrals, authorised imports or other lawful sources. Selection is limited to professional relevance. Every live distribution email must identify PitchMyStory, include the release in readable form, provide an unsubscribe route and honour permanent bounce, complaint and unsubscribe suppression. Live outreach remains disabled until the sending provider and PitchMyStory approve the operating method.
6. Outlet names and logos
Outlet names and logos are the property of their respective owners. Their display describes possible or intended targeting and helps users identify the Malaysian media landscape. It does not state or imply a partnership, reseller relationship, endorsement, prior approval, guaranteed delivery or guaranteed publication unless a specific verified relationship is expressly stated.
7. Delays, substitutions and service failure
Provider outages, recipient policy, security filtering, legal or editorial risk, a scheduled embargo, force majeure or directory changes may delay or reduce a send. We may substitute relevant eligible contacts within the same targeting or reschedule after notice. If a material part of the purchased distribution service is not supplied, we will investigate and, where appropriate or legally required, re-perform the affected part, reduce the price or refund it under the Refund Policy.
8. Reports and corrections
A report is an evidence record, not an audience, readership or publicity valuation. It should show the send window, targeting, final eligible count, provider-reported outcomes, suppression totals, PitchMyStory publication, verified external pickups and material corrections. Contact us at editorial@pitchmystory.com if a metric or pickup is wrong; verified errors will be corrected without changing the underlying audit history.
9. No external-publication guarantee
Independent media decisions are outside PitchMyStory's control. Non-publication by an external outlet, a low open rate or the absence of a journalist response does not by itself mean the distribution service was not performed and does not by itself create a refund right. Mandatory statutory remedies and remedies for PitchMyStory's own failure remain unaffected.
1. Fungsi perkhidmatan
Pengedaran bermaksud PitchMyStory memilih hubungan media profesional yang layak berdasarkan pakej dan sasaran, kemudian menghantar siaran akhbar diluluskan dan URL Newswire awamnya. Ia tidak bermaksud organisasi media bersetuju membaca, menyokong, membuat liputan atau menerbitkannya.
2. Sasaran dan anggaran penerima
Pilihan nasional, bahasa, wilayah dan topik membimbing pemilihan; ia bukan janji bahawa setiap saluran atau hubungan dalam kategori akan menerima mesej. Anggaran ialah julat perancangan berdasarkan direktori pada masa dipaparkan. Bilangan akhir mungkin lebih rendah selepas semakan kesesuaian, pendua, pengesahan, persetujuan atau sumber, kawalan kekerapan, berhenti melanggan, sekatan, lantunan, aduan, had penyedia dan keputusan keselamatan.
- Kami boleh mengecualikan hubungan jika siaran tidak berkaitan dengan liputan profesionalnya.
- Kami tidak mendedahkan atau menjual direktori peribadi kepada pelanggan.
- Pakej tidak membeli akses kepada wartawan, jawapan bilik berita atau penempatan luar.
3. Isyarat penghantaran dan penglibatan
Beratur atau dihantar bermaksud sistem menyerahkan mesej kepada penyedia e-mel. Dihantar bermaksud penyedia melaporkan penerimaan oleh pelayan e-mel, bukan ketibaan peti masuk atau bacaan manusia. Data buka dan klik mungkin tiada, berulang atau dijana perlindungan privasi, pengimbasan keselamatan atau sistem automatik dan bukan bukti minat editorial.
4. Liputan luar yang disahkan
PitchMyStory merekod liputan luar hanya selepas mengesahkan URL awam di domain media bebas yang menerbitkan siaran atau artikel berkaitan. Salinan sindikasi, coretan carian, hantaran sosial, laman pelanggan dan halaman Newswire dikenal pasti berasingan. Liputan boleh disunting, dipindah, diletak di sebalik bayaran atau dialih keluar oleh pemiliknya.
5. Hubungan media, berhenti melanggan dan sekatan
Hubungan boleh datang daripada langganan disahkan, laman bilik berita atau masthead rasmi, sumber profesional awam, rujukan, import dibenarkan atau sumber sah lain. Pemilihan terhad kepada kesesuaian profesional. Setiap e-mel langsung mesti mengenal pasti PitchMyStory, memasukkan siaran dalam bentuk mudah dibaca, menyediakan cara berhenti melanggan dan menghormati sekatan lantunan kekal, aduan dan berhenti melanggan. Jangkauan langsung kekal dinyahdayakan sehingga kaedah operasi diluluskan.
6. Nama dan logo saluran
Nama dan logo saluran milik pemilik masing-masing. Paparannya menerangkan sasaran yang mungkin atau dirancang dan membantu mengenal pasti landskap media. Ia tidak menandakan perkongsian, hubungan penjual semula, sokongan, kelulusan, jaminan penghantaran atau penerbitan kecuali hubungan disahkan dinyatakan jelas.
7. Kelewatan, penggantian dan kegagalan perkhidmatan
Gangguan penyedia, polisi penerima, penapisan keselamatan, risiko undang-undang atau editorial, embargo, kejadian luar kawalan atau perubahan direktori boleh melambatkan atau mengurangkan penghantaran. Kami boleh mengganti hubungan berkaitan dalam sasaran sama atau menjadual semula selepas notis. Jika bahagian material perkhidmatan tidak dibekalkan, kami akan menyiasat dan, jika sesuai atau diwajibkan, melaksanakan semula, mengurangkan harga atau membayar balik di bawah Dasar Bayaran Balik.
8. Laporan dan pembetulan
Laporan ialah rekod bukti, bukan penilaian audiens, pembaca atau publisiti. Ia patut menunjukkan masa penghantaran, sasaran, bilangan layak akhir, hasil penyedia, jumlah sekatan, penerbitan PitchMyStory, liputan luar dan pembetulan material. Hubungi editorial@pitchmystory.com jika metrik atau liputan salah; kesilapan disahkan akan dibetulkan tanpa mengubah audit asas.
9. Tiada jaminan penerbitan luar
Keputusan media bebas di luar kawalan PitchMyStory. Ketiadaan penerbitan luar, kadar buka rendah atau tiada jawapan wartawan tidak dengan sendirinya bermaksud pengedaran tidak dilaksanakan dan tidak mewujudkan hak bayaran balik. Remedi berkanun dan remedi atas kegagalan PitchMyStory sendiri kekal.