1. Supplier and contact information
These Terms govern orders placed with the business trading as PitchMyStory. They form part of each order together with the package description, checkout summary, Privacy Policy, Editorial Policy, Distribution Disclaimer and Refund Policy shown when the order is placed.
- Trading name
- PitchMyStory
- Registered entity
- PITCH MY STORY NETWORK
- Registration number
- 202603187243 (TR0346113-K)
- Telephone
- +60176721376
2. Eligibility and authority
You must be at least 18 years old and legally capable of entering a binding agreement. If you act for a company, client or other organisation, you confirm that you have authority to bind it. You must give accurate contact and billing information and keep account credentials and signed guest links confidential.
3. Service purchased
PitchMyStory provides a managed press-release service: submission tools, human editorial review, publication of an approved release on PitchMyStory Newswire, distribution to a relevant selection of Malaysian media contacts, and a distribution report. The package page and checkout show the current scope, complete payable price, payment method and estimated timing.
- The service is a press-release distribution service, not a sponsored feature, paid placement or promise of independent editorial coverage.
- The stated 1–3 business-day timing is an estimate starting after cleared payment, receipt of complete materials and resolution of requested revisions. Scheduled publication may replace that estimate.
- Targeting and recipient estimates depend on current, eligible contacts and may change because of duplicates, relevance, unsubscribes, suppressions, bounces or operational limits.
4. Order process and correcting errors
Before payment, you can review and correct the release, company details, media contact, package, targeting, schedule and acknowledgements. An electronic order acknowledgement confirms receipt only; it does not confirm editorial approval or external publication. A service contract is formed when payment is confirmed and we issue the order confirmation, subject to the editorial-review provisions in these Terms.
If you discover an error after ordering, contact us promptly and before distribution begins. We will record and correct errors where operationally and legally possible. A material change may require a new review, revised schedule or additional fee, which we will disclose before proceeding.
5. Customer content and permissions
You retain ownership of your release and assets. You grant PitchMyStory a non-exclusive, worldwide, royalty-free licence to receive, store, reproduce, edit for formatting and house style, translate where agreed, publish, archive, distribute and display the submitted material solely to provide, evidence and promote the ordered service. This licence continues for public Newswire archives and distribution records until the material is removed, subject to backups and legal retention.
- You confirm that the content is accurate, not misleading by statement or omission, and supported by evidence where a reasonable editor may request it.
- You confirm that you have permission to use every name, quotation, photograph, logo, trademark, attachment and personal detail supplied.
- You must identify embargoes, market-sensitive information, regulated claims and required disclosures before submission.
6. Prohibited and restricted content
You must not submit content that is unlawful, defamatory, fraudulent, deceptive, threatening, hateful, obscene, privacy-invasive, plagiarised, rights-infringing, malicious or designed to manipulate recipients or search systems. We may require enhanced substantiation or legal/compliance approval for health, financial, investment, political, election, gambling, alcohol, tobacco, cryptoasset, employment, environmental or other regulated or high-risk claims.
7. Editorial review and decisions
Payment buys the service workflow, not guaranteed approval. We may request revisions, correct presentation and formatting without changing meaning, add a press-release label or disclosure, change a schedule, reject content, pause distribution, correct a published release, or remove it where reasonably necessary for accuracy, safety, law, third-party rights, platform integrity or compliance with the Editorial Policy.
If we reject a release, the Refund Policy applies. An approval by PitchMyStory is not legal advice, factual verification, regulatory approval or endorsement of the customer or its claims.
8. Publication, distribution and reports
An approved release may receive a stable public Newswire page and be emailed to selected media contacts. External newsrooms, editors, journalists, platforms and email providers act independently. We do not control whether they accept, deliver, open, read, use, edit, remove or publish the material.
Reports distinguish PitchMyStory publication, provider-reported delivery and engagement signals, and independently verified external pickups. Provider metrics may be delayed, incomplete or affected by privacy technology. Only a verified public third-party URL is treated as a confirmed pickup.
9. Scheduling, revisions and customer delay
A requested publication date is not guaranteed until confirmed. You remain responsible for approving revisions and responding promptly. Customer delay, incomplete materials, payment review, legal risk, force majeure, platform incidents or a recipient/provider restriction may move the estimated date. We will notify you of a material delay and offer an appropriate remedy where required by law.
10. Prices, taxes and payment
Prices are in Malaysian Ringgit. The checkout total is the complete amount payable for the selected package and includes any tax that PitchMyStory is legally required to charge; no undisclosed platform fee is added. Any optional extra work must be quoted and accepted separately. Whether a tax invoice is issued depends on the operator's applicable registration and Malaysian tax requirements.
Stripe or another disclosed payment provider processes payment credentials under its own terms and privacy notice. PitchMyStory receives payment status and transaction references but does not store raw card details. A failed, reversed, disputed or fraudulent payment may pause the service.
11. Cancellation, cooling-off and refunds
Cancellation and refund requests are handled under the Refund Policy. Nothing in these Terms excludes a mandatory cooling-off, cancellation, re-performance, price-reduction or refund right. PitchMyStory will not rely on a waiver of a statutory cooling-off period unless it is separately obtained in the form and at the time required by Malaysian law.
12. Confidential and public information
Drafts, private notes, unpublished assets, account data and the media-contact database are treated as non-public operational information. Once approved for publication or distribution, the release, named media contact, supplied assets and public company details are intended for broad public and newsroom use and should not contain secrets or unnecessary personal data.
13. Intellectual property and outlet marks
PitchMyStory owns its service, software, reports, design and original materials. You may use your completed report internally and to evidence the purchased service. Media-outlet names and logos belong to their respective owners; their display identifies intended or available targeting only and does not imply partnership, endorsement, agency or guaranteed publication.
14. Statutory rights, disclaimers and liability
Nothing in these Terms excludes liability or rights that cannot lawfully be excluded, including applicable guarantees under the Consumer Protection Act 1999. We will provide the service with reasonable care and skill and within a reasonable time where the law requires.
For a customer acquiring the service wholly or mainly for business purposes, and to the maximum extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, opportunity, goodwill or anticipated media coverage. PitchMyStory's aggregate liability for the affected order is limited to the amount paid for that order. These business limitations do not apply to fraud, wilful misconduct, breach of confidentiality, infringement, death or personal injury caused by negligence, or any liability that cannot be limited.
15. Business-customer responsibility for third-party claims
If you acquire the service for business purposes, you will reimburse PitchMyStory for reasonable losses and defence costs arising from a third-party claim that your submitted content is unlawful, defamatory, misleading or rights-infringing, but only to the extent caused by your breach of these Terms. We must notify you promptly, mitigate loss and allow reasonable participation in the defence. This clause does not apply to the extent a claim was caused by our unauthorised material change or misconduct.
16. Suspension, termination and force majeure
We may suspend or terminate access for material breach, fraud, security risk, abusive conduct, unlawful use or non-payment. We will preserve any mandatory refund or data rights. Neither party is responsible for delay caused by events reasonably outside its control, but the affected party must take reasonable steps to reduce the impact and resume performance.
17. Changes, notices and entire agreement
The version accepted at checkout governs that order. We may update these Terms prospectively by publishing a new dated version; a material change will not be applied retrospectively without a lawful basis or agreement. Electronic notices may be sent to the order email. Formal notices to PitchMyStory should be sent to the contact details in section 1. These Terms and the incorporated policies are the entire agreement for the order, except for a separately signed agreement.
18. Governing law, complaints and disputes
Malaysian law governs these Terms. Contact us first so we can investigate a complaint and preserve relevant records. Eligible consumers may have rights to use the Tribunal for Consumer Claims Malaysia; nothing here prevents access to a court or tribunal with mandatory jurisdiction. Subject to those rights, the Malaysian courts have jurisdiction.
19. Language
The English and Bahasa Melayu texts are intended to have the same meaning. If an inconsistency affects your order, contact us before payment. Any interpretation required by mandatory Malaysian law prevails.
1. Maklumat pembekal dan hubungan
Terma ini mengawal pesanan yang dibuat dengan perniagaan yang berdagang sebagai PitchMyStory. Terma ini menjadi sebahagian daripada setiap pesanan bersama penerangan pakej, ringkasan pembayaran, Dasar Privasi, Dasar Editorial, Penafian Pengedaran dan Dasar Bayaran Balik yang dipaparkan semasa pesanan dibuat.
- Nama dagangan
- PitchMyStory
- Entiti berdaftar
- PITCH MY STORY NETWORK
- Nombor pendaftaran
- 202603187243 (TR0346113-K)
- Telefon
- +60176721376
2. Kelayakan dan kuasa
Anda mestilah berumur sekurang-kurangnya 18 tahun dan berkeupayaan di sisi undang-undang untuk membuat perjanjian. Jika anda bertindak untuk syarikat, pelanggan atau organisasi lain, anda mengesahkan bahawa anda mempunyai kuasa untuk mengikat pihak tersebut. Anda hendaklah memberikan maklumat hubungan dan pengebilan yang tepat serta merahsiakan kelayakan akaun dan pautan tetamu bertandatangan.
3. Perkhidmatan yang dibeli
PitchMyStory menyediakan perkhidmatan siaran akhbar terurus: alat penyerahan, semakan editorial manusia, penerbitan siaran yang diluluskan di PitchMyStory Newswire, pengedaran kepada pilihan hubungan media Malaysia yang berkaitan, dan laporan pengedaran. Halaman pakej dan pembayaran menunjukkan skop semasa, harga penuh yang perlu dibayar, kaedah pembayaran dan anggaran masa.
- Perkhidmatan ini ialah pengedaran siaran akhbar, bukan rencana tajaan, penempatan berbayar atau janji liputan editorial bebas.
- Tempoh 1–3 hari bekerja ialah anggaran selepas bayaran dijelaskan, bahan lengkap diterima dan pindaan diselesaikan. Penerbitan berjadual boleh menggantikan anggaran itu.
- Anggaran sasaran dan penerima bergantung pada hubungan semasa yang layak dan boleh berubah kerana pendua, kesesuaian, berhenti melanggan, sekatan, lantunan atau had operasi.
4. Proses pesanan dan pembetulan kesilapan
Sebelum pembayaran, anda boleh menyemak dan membetulkan siaran, butiran syarikat, hubungan media, pakej, sasaran, jadual dan pengakuan. Pengakuan pesanan elektronik hanya mengesahkan penerimaan; ia tidak mengesahkan kelulusan editorial atau penerbitan luar. Kontrak perkhidmatan terbentuk apabila pembayaran disahkan dan pengesahan pesanan dikeluarkan, tertakluk pada semakan editorial.
Jika anda menemui kesilapan selepas pesanan, hubungi kami dengan segera dan sebelum pengedaran bermula. Kami akan merekod dan membetulkannya jika boleh dari segi operasi dan undang-undang. Perubahan material mungkin memerlukan semakan atau fi tambahan yang akan dinyatakan sebelum diteruskan.
5. Kandungan pelanggan dan kebenaran
Anda kekal memiliki siaran dan aset anda. Anda memberi PitchMyStory lesen tidak eksklusif, seluruh dunia dan bebas royalti untuk menerima, menyimpan, menghasilkan semula, memformat, menterjemah jika dipersetujui, menerbit, mengarkib, mengedar dan memaparkan bahan hanya untuk menyediakan, membuktikan dan mempromosikan perkhidmatan yang dipesan. Lesen ini berterusan bagi arkib awam dan rekod pengedaran sehingga bahan dialih keluar, tertakluk pada sandaran dan penyimpanan yang diwajibkan undang-undang.
- Anda mengesahkan kandungan tepat, tidak mengelirukan melalui kenyataan atau peninggalan, dan mempunyai bukti sokongan apabila diminta.
- Anda mempunyai kebenaran bagi setiap nama, petikan, foto, logo, cap dagangan, lampiran dan butiran peribadi yang dibekalkan.
- Anda mesti mengenal pasti embargo, maklumat sensitif pasaran, tuntutan terkawal dan pendedahan wajib sebelum penyerahan.
6. Kandungan dilarang dan terhad
Anda tidak boleh menyerahkan kandungan yang menyalahi undang-undang, memfitnah, menipu, mengancam, membenci, lucah, menceroboh privasi, diciplak, melanggar hak, berniat jahat atau direka untuk memanipulasi penerima atau sistem carian. Kami boleh meminta bukti atau kelulusan pematuhan tambahan bagi tuntutan kesihatan, kewangan, pelaburan, politik, pilihan raya, perjudian, alkohol, tembakau, aset kripto, pekerjaan, alam sekitar atau tuntutan berisiko tinggi lain.
7. Semakan dan keputusan editorial
Pembayaran membeli aliran kerja perkhidmatan, bukan jaminan kelulusan. Kami boleh meminta pindaan, membetulkan persembahan tanpa mengubah maksud, menambah label atau pendedahan, menukar jadual, menolak kandungan, menghentikan pengedaran, membetulkan siaran atau mengalih keluarnya jika munasabah untuk ketepatan, keselamatan, undang-undang, hak pihak ketiga atau integriti platform.
Kelulusan PitchMyStory bukan nasihat undang-undang, pengesahan fakta, kelulusan kawal selia atau sokongan terhadap pelanggan atau tuntutannya.
8. Penerbitan, pengedaran dan laporan
Siaran yang diluluskan boleh menerima halaman Newswire awam yang stabil dan dihantar melalui e-mel kepada hubungan media terpilih. Bilik berita, editor, wartawan, platform dan penyedia e-mel luar bertindak secara bebas. Kami tidak mengawal sama ada mereka menerima, menghantar, membuka, membaca, menggunakan, menyunting, mengalih keluar atau menerbitkan bahan.
Laporan membezakan penerbitan PitchMyStory, isyarat penghantaran dan penglibatan yang dilaporkan penyedia, serta liputan luar yang disahkan secara bebas. Hanya URL awam pihak ketiga yang disahkan dianggap liputan yang disahkan.
9. Penjadualan, pindaan dan kelewatan pelanggan
Tarikh penerbitan yang diminta tidak dijamin sehingga disahkan. Anda bertanggungjawab meluluskan pindaan dan memberi jawapan dengan segera. Bahan tidak lengkap, kelewatan pelanggan, semakan pembayaran atau undang-undang, kejadian di luar kawalan, gangguan platform atau sekatan penyedia boleh mengubah anggaran. Kami akan memaklumkan kelewatan material dan menawarkan remedi jika diwajibkan undang-undang.
10. Harga, cukai dan pembayaran
Harga adalah dalam Ringgit Malaysia. Jumlah pembayaran ialah amaun penuh bagi pakej terpilih dan termasuk apa-apa cukai yang PitchMyStory diwajibkan di sisi undang-undang untuk mengenakan; tiada fi platform tersembunyi. Kerja pilihan tambahan mesti disebut harga dan diterima berasingan. Pengeluaran invois cukai bergantung pada pendaftaran pengendali dan keperluan cukai Malaysia yang berkenaan.
Stripe atau penyedia pembayaran lain yang didedahkan memproses kelayakan pembayaran di bawah terma dan notis privasinya. PitchMyStory menerima status pembayaran dan rujukan transaksi tetapi tidak menyimpan butiran kad mentah.
11. Pembatalan, tempoh bertenang dan bayaran balik
Permintaan pembatalan dan bayaran balik dikendalikan di bawah Dasar Bayaran Balik. Tiada apa-apa dalam Terma ini mengecualikan hak mandatori untuk tempoh bertenang, pembatalan, pelaksanaan semula, pengurangan harga atau bayaran balik. PitchMyStory tidak akan bergantung pada penepian tempoh bertenang berkanun kecuali ia diperoleh secara berasingan dalam bentuk dan masa yang diwajibkan undang-undang Malaysia.
12. Maklumat sulit dan awam
Draf, nota peribadi, aset belum diterbitkan, data akaun dan pangkalan data hubungan media dianggap maklumat operasi bukan awam. Selepas diluluskan untuk penerbitan atau pengedaran, siaran, hubungan media yang dinamakan, aset dan butiran syarikat awam bertujuan untuk kegunaan awam dan bilik berita dan tidak sepatutnya mengandungi rahsia atau data peribadi yang tidak perlu.
13. Harta intelek dan tanda media
PitchMyStory memiliki perkhidmatan, perisian, laporan, reka bentuk dan bahan asalnya. Nama dan logo saluran media adalah milik pemilik masing-masing; paparannya hanya mengenal pasti sasaran dan tidak menandakan perkongsian, sokongan, agensi atau jaminan penerbitan.
14. Hak berkanun, penafian dan liabiliti
Tiada apa-apa dalam Terma ini mengecualikan liabiliti atau hak yang tidak boleh dikecualikan, termasuk jaminan yang berkenaan di bawah Akta Perlindungan Pengguna 1999. Kami akan menyediakan perkhidmatan dengan ketelitian dan kemahiran munasabah dan dalam masa munasabah apabila diwajibkan.
Bagi pelanggan yang memperoleh perkhidmatan bagi tujuan perniagaan, setakat yang dibenarkan undang-undang, tiada pihak bertanggungjawab terhadap kerugian tidak langsung, turutan, keuntungan, peluang, muhibah atau liputan media dijangka. Liabiliti agregat PitchMyStory bagi pesanan terjejas dihadkan kepada amaun yang dibayar. Had ini tidak terpakai kepada fraud, salah laku sengaja, pelanggaran kerahsiaan, pelanggaran harta intelek, kematian atau kecederaan akibat kecuaian, atau liabiliti yang tidak boleh dihadkan.
15. Tanggungjawab pelanggan perniagaan bagi tuntutan pihak ketiga
Jika anda memperoleh perkhidmatan untuk perniagaan, anda akan membayar balik kerugian munasabah dan kos pembelaan bagi tuntutan pihak ketiga bahawa kandungan anda menyalahi undang-undang, memfitnah, mengelirukan atau melanggar hak, tetapi hanya setakat yang disebabkan pelanggaran anda. Kami mesti memaklumkan anda, mengurangkan kerugian dan membenarkan penyertaan munasabah dalam pembelaan.
16. Penggantungan, penamatan dan kejadian di luar kawalan
Kami boleh menggantung atau menamatkan akses kerana pelanggaran material, fraud, risiko keselamatan, kelakuan kasar, penggunaan menyalahi undang-undang atau kegagalan membayar. Hak mandatori kekal. Tiada pihak bertanggungjawab atas kelewatan akibat kejadian yang munasabah di luar kawalannya, tetapi mesti mengurangkan kesan dan menyambung prestasi.
17. Perubahan, notis dan keseluruhan perjanjian
Versi yang diterima semasa pembayaran mengawal pesanan itu. Kami boleh mengemas kini Terma secara prospektif dengan menerbitkan versi bertarikh baharu; perubahan material tidak terpakai secara retrospektif tanpa asas sah atau persetujuan. Notis elektronik boleh dihantar ke e-mel pesanan. Terma dan dasar yang diperbadankan ialah keseluruhan perjanjian kecuali perjanjian ditandatangani berasingan.
18. Undang-undang, aduan dan pertikaian
Undang-undang Malaysia mengawal Terma ini. Hubungi kami dahulu supaya aduan boleh disiasat dan rekod dipelihara. Pengguna yang layak mungkin mempunyai hak menggunakan Tribunal Tuntutan Pengguna Malaysia. Tiada apa-apa menghalang akses kepada mahkamah atau tribunal yang mempunyai bidang kuasa mandatori; tertakluk pada hak itu, mahkamah Malaysia mempunyai bidang kuasa.
19. Bahasa
Teks Bahasa Melayu dan bahasa Inggeris dimaksudkan mempunyai makna yang sama. Jika percanggahan menjejaskan pesanan anda, hubungi kami sebelum pembayaran. Tafsiran yang diwajibkan oleh undang-undang mandatori Malaysia mengatasi yang lain.